Technical Support Representative
Location: Notting Hill, Victoria
Role Type: Permanent, Full-time
Based 100% in our Melbourne office this unique opportunity has arisen for a Technical Support Representative to join our talented team providing superior technical support and assistance to our customers (predominantly security installation professionals).
You will have exceptional communication and problem-solving skills, working closely with key customers to test and replicate issues to define and close support tickets. Keen to continually learn, you will be confident advancing customer knowledge with key product information where applicable.
Establishing rapport and building relationships with customers will be second nature, aided by your ability to quickly evaluate project specific technical issues and prioritize within a varied workload.
ICT designs and manufactures our own cutting-edge products (software and hardware) which are highly versatile. Day to day there is significant scope for queries and diverse challenges that are resolved by our talented Technical Support team.
OUR PEOPLE
We firmly believe that our people are our biggest asset, and it’s their passion and commitment that sets ICT apart from the rest. For that reason, we work hard to create an environment that’s enjoyable and collaborative, and so that everyone is inspired to continue to achieve.
What we offer:
- Competitive pay structure
- On-the-job, paid training
- Employee appreciation and recognition
- Advancement opportunities
- Inclusive and fun company culture
Only applicants with the right to work permanently in Australia will be considered for this position. Successful applicants will be required to consent to police checks.
If you believe you fulfil the requirements above, please send your CV and covering letter describing the key attributes you would bring to this role to: hr@ict.co
