Customer Service Representative
Location: Melbourne, Australia
Role Type: Permanent, Full-time
What are we looking for?
We're seeking a Customer Service Extraordinaire to not only support our growth but to elevate our customer experience to new heights!
What you'll be doing:
▪️Skillfully manage customer accounts and provide stellar administrative support
▪️Ensure every customer query is handled with precision and speed
▪️Keep our database gleaming with accurate and up-to-date information
▪️Champion communication during the shipping process, ensuring customers are informed every step of the way
▪️Helping with the processing of RMA’s (product returns)
▪️Assist in the onboarding and training of new team members
▪️Assisting with the ordering and managing of accurate stock levels of finished products
▪️Assisting the sales team to onboard new customers
▪️Assisting with the picking, packing and shipping of finished products for daily sales orders
What You'll Need:
▪️A passion for providing top-notch customer service that leaves a lasting impression
▪️Exceptional communication skills to navigate any customer interaction
▪️A keen eye for detail, because accuracy is your middle name!
▪️The ability to juggle multiple tasks while keeping cool under pressure
▪️Proficiency in MS office, potential exposure to SAP
▪️A can-do attitude, along with motivation and quick learning ability
▪️Flexibility to adapt to any challenge and thrive in a dynamic team environment
Perks & Benefits:
▪️Competitive salary and benefits package
▪️Opportunities to grow within the company
▪️A supportive team and company culture - our diligent teams are committed and hard-working, but we like to ensure we have fun too.
Join us and be part of ICT, an innovative electronic security and access control market leader!
Only applicants with the right to work permanently in Australia will be considered for this position. Successful applicants will be required to consent to police checks.
If you believe you fulfil the requirements above, please send your CV and covering letter describing the key attributes you would bring to this role to: hr@ict.co
