Meet the people behind the name
Building and supporting the best products in the industry can’t be done without the best team. Every one of our team members brings a unique set of skills and experience to the company and while we may be a very diverse bunch, we all share the same passion and enthusiasm for creating groundbreaking products that meet your needs.
The people that work at ICT share our values and our vision for the industry. Together we provide exceptional products, service, support and direction.
From the very beginning, placing the customer at the center of every interaction has helped us develop not only a world class product offering, but a level of customer support that is genuine and appreciated by our customers. Meet the team that are more than just the brains of the operation, they are the heart of it.
Leadership Team
Hayden Burr
Founder & CEO
The brains, founder and CEO of ICT, Hayden is a very hands-on, energetic individual who is well-known for his integrity, intelligence, and outright competitiveness - in everything from technical and industry knowledge and performance, to sports and outdoor pursuits. When not mentally inventing the next great thing in electronics, security and access control, Hayden can be found mountain biking, surfing, running, playing squash or hockey (among many other things, in case he should get bored).
Pat Alvaro
Senior Vice President (Canada)
Pat has made the physical security industry his lifetime passion having spent the last 29 years working for some of the largest security technology companies in the world. His interest in the industry grew as he progressed through the ranks from sales and marketing, and ultimately helping to establish a presence in Canada for ICT where he currently focuses on leading the charge towards building strategic partnerships and accelerating growth. In his spare time, Pat enjoys watching Formula 1 racing, cycling and running.
Damon Standish
Director, Strategic OEM Partnerships
Damon has a long-standing love of technology, and aside from extensive experience within the access control and security industry, has a diverse background which includes a spell of helicopter flying. His dedication and commitment to ICT clients and solutions means he is always on the go – a game that now involves the whole family since moving them to Colorado to take the reins of the US operation in 2015.
Gina Hills
Chief Financial Officer
Gina has spent more than 20 years working in accounting and finance, most of that time for innovative technology companies. She lived and worked in the UK for 6 years, spending her spare time traveling, before returning to New Zealand shores. A self-confessed sports fan and proud Silver Ferns supporter, she enjoys keeping fit and is currently learning to wakeboard and ski. She also has a very extensive shoe collection.
Steven Whitaker
Chief Technology Officer
An experienced technology leader, Steven has a proven track record in driving growth and innovation and believes success comes from fostering an environment where each team member is able to grow and to contribute their best work, through clear communication, collaboration, and continuous learning. Outside of work, he is actively involved in community initiatives aimed at preserving the local environment, and spends his down time time on a lifestyle block on Auckland’s west coast with his family and their many animals.
Sarah Thompson
Chief Product Officer
With a background in strategy development, business transformation, and executive leadership, Sarah brings a wealth of experience and expertize to lead the growth of ICT's customer-focused product management capability. Throughout her career she has established a proven track record of delivering organizational results, working with stakeholders and partners around the globe to drive innovation, culture, and customer-focused solutions.
Laura Berga
Chief Customer Officer
With her friendly, calm, and professional disposition, Laura is eminently suited to the role of Chief Customer Officer. She is very approachable and enjoys problem solving, which she achieves in a proficient, composed manner. Having returned from maternity leave, Laura no longer has spare time, and is enjoying familiarizing herself with the coffee machine.
Ben Italiano
General Manager (APAC)
Born and bred in Melbourne, Ben began his career as an apprentice electrician in the elevator industry. After spending a number of years on the tools, he turned to sales where he has held various operations and leadership roles across a multitude of industries including construction, retail, healthcare and commercial buildings. Weekends are mostly spent with family and friends, visiting local cafes where he indulges his love of coffee and donuts, camping, four-wheel driving, and enjoying the outdoors. All while juggling a masters degree in finance!
Thomas Napora
Vice President & General Manager (ICT EMEA)
With an impressive background in the German Air Force, Thomas brings over two decades of experience in both the military and IT sectors. Throughout his career, he has worked extensively on critical security solutions for governments, military, and other infrastructure entities, and with leading CCTV, VMS, PSIM, and sensor technology manufacturers. Beyond his professional endeavors, Thomas is an avid traveler with a deep appreciation for history and anything to do with sport cars.
Erin Kernohan
Director of Human Resources
Before joining ICT, Erin spent over 10 years travelling the corners of the world and meeting different people. Now she enjoys working with the diverse and talented workforce at ICT. These days, she’s kept busy with a growing son who plays a variety of sports, although they always find time to make the most of the beautiful local beaches. When the weather is not so beach friendly, she loves cycling, walking, and exploring all the native scenery that New Zealand has to offer.
Paul Joe
Director of Production
Paul has worked in the Electronics Engineering & Manufacturing field for more than 20 years and held roles with some of NZ’s largest manufacturers. A passionate sportsman, he played representative athletics, soccer, rugby, cricket, and badminton in his younger days. He is still actively involved in badminton – including a social group at work where he practices his ‘jumping smash’ on his workmates. In the weekends he can be found with his family (which includes a chihuahua named Chewie), playing and watching sports, or enjoying a variety of food and craft beer.
Sales Team
Jacky Chow
Director of Sales (Asia)
Jacky is based out of Hong Kong and has worked in the physical security, building management, and HVAC industry for more than 20 years. He has held senior roles with some of the top vendors, and developed and managed channel partners and key account customers across Asia. He holds a Bachelor of Mechanical Engineering and speaks fluent Cantonese, English, and Mandarin. Outside of work, he describes himself as an audiophile and big Lego fan – with a good collection of antique audio system equipment and discontinued Lego sets.
Neil Foster
Regional Sales Director (Northern Europe)
Neil has been in the industry for over 30 years and has held a variety of roles, beginning his career as an engineer before starting his own security installation company and eventually transitioning to sales. His strong technical background has given him a full understanding of the systems and solutions he is offering. Outside of work, he and his family have a keen interest in the equestrian world, and he is one of the few British Showjumping course designers, building courses for competitions around the country. He is also a keen cyclist.
Roberto Licari
Regional Sales Director (Western Europe)
Roberto's extensive experience in physical security integration management (PSIM) with leading manufacturers such as Advancis, Verint, Bosch, and Overland Tandberg has equipped him with in-depth knowledge, establishing him as a senior expert in security and access control. The safety theme has followed into his private life, where he has served as a volunteer in the Italian Civil Protection and a drill instructor in the Bersaglieri corps. He is also a nationally certified self-defence instructor, and conducts a police program for schools where he teaches youth about cybersecurity and cyberbullying. An avid sports fan, he enjoys the outdoors where he can apply his passion for photography.
Milos Kohout
Regional Sales Director (Eastern Europe)
Having spent the last 20 years across a variety of roles in access control and security, including product and account management, sales engineering, and training, Milos is excited to bring his experience and skills to ICT. In his free time, you’ll find Milos mountaineering, climbing, canoeing, skiing, and travelling with his wife and four daughters.
Gaurav Mahajan
Regional Sales Director (Middle East)
An electronics engineer with more than 20 years in the security industry, Gaurav has worked with some of the leading companies in the Middle East region. His experience working with multiple security systems has seen him develop a profound knowledge and expertise on access control, cctv, and intrusion systems. In his spare time, he loves to cook or to relax with a good book or movie.
Justin Colin
Regional Sales Director (Africa)
With a background in international defense, security, and telecommunications blue-chip organizations, Justin brings invaluable industry expertize to the team. From his early days tinkering with gadgets to his current role as a tech-savvy problem solver, he has always had a passion for innovation and creativity. Whether he's brainstorming in the boardroom or hiking through the great outdoors, Justin brings an infectious energy and can-do attitude to everything he tackles. When he's not busy opening new doors and markets, you can find Justin exploring new hiking trails, spending time with his family, perfecting his smelting skills, or indulging in his guilty pleasure of coastal surf fishing.
Ed Chisholm
Regional Sales Director (USA)
Ed has been in the security industry for more than ten years and has held roles as a technician and, more recently, as a consultant. Married with two very active boys that keep him on his toes, when he’s not working, Ed enjoys attending his kids sporting events, boy scout events, school events. Ed is a lifelong Boston sports fan, supporting the Red Sox, Patriots, and the Bruins. He is also an avid hockey player, enjoys riding motorcycles, and tries to fit in time at the gym when he can. With a passion for technology and exceeding customer expectations, he is always striving to improve customer relationships.
Anna Wiegand
Regional Sales Manager (Mountain States, USA)
Anna has been in sales since graduating from Mizzou in 2018. After moving to Denver, she worked in the tradeshow industry falling in love with security technology while at Cedia Expo in 2019. During the pandemic, she worked as an inside sales manager for a distribution firm where she gained valuable product knowledge. Most recently, she was an RSM for a video surveillance start-up before transitioning to access control with ICT. Now, bring on the Wiegand jokes!
Joe Anaya
Regional Sales Manager (Northern States, USA)
A veteran of the US Army, Joe has been in the security industry for over 10 years. Well versed in access control, intrusion, and CCTV systems, he is on hand to help our integration partners with putting together world class security solutions. He has a passion for building strong relationships, providing excellent service, and exceeding customers’ expectations. When Joe is not at work, he enjoys spending time with friends and family. He is also an avid sports fan with a passion for cars, music, barbecuing, beer and bourbon.
John Herman
Regional Sales Manager (North East States, USA)
John is based in Boston, Massachusetts and has over 20 years of technology and security sales experience. A life long New Englander, he is married with 3 children and enjoys all sports but especially loves hockey and football. He is looking forward to building new connections and further developing our existing relationships.
Travis Chaffin
Regional Sales Manager (Southern States, USA)
Travis is a 15 year veteran of the security industry, with experience in the integrator and the manufacturer sides. He enjoys technology and gadgets, and brings that curiosity to his work. He has extensive knowledge across multiple vertical markets including education, healthcare, and manufacturing. During his off time, Travis loves craft beers and Texas BBQ. As a lifelong Texan, he’s a fan of the Cowboys, both on the football field and in the rodeo arena.
Nathan Hannam
Regional Sales Manager (West Canada)
Nathan is a transplanted Kiwi and has been living in Vancouver since 2015. He has been in the security industry for more than 18 years, dealing with a wide range of products and services - from covert operations to selling synthetic DNA. He's happy to have come full circle with ICT after selling his first Protege system in New Zealand over 12 years ago. In his spare time you find him (or not) in the mountains, traveling, playing rugby, cheering on the Canucks, or enjoying time with family and friends.
Dale Sellers
Regional Sales Manager (Central Canada)
Dale has worked at every level of the security industry – as a manufacturer, distributor, consultant, integrator, and end user. He has 12 years’ experience in security sales and 6 years of branded and OEM sales. Outside of work, he enjoys spending time with friends and family and can be found most weekends visiting his cottage in Sauble Beach. He also likes to read, and watch sports and movies.
Daniel Miclette
Regional Sales Manager (East Canada)
Daniel has always been very passionate about sales and electronics, coming from a family with a background in sales and studying electronics in school. Daniel brought these loves together and has spent the last 30 years in the security and sales industries, bringing a wealth of knowledge and expertise to his new region and customers. When not learning everything there is to know about the industry, you’ll find Daniel spending time with his family, hitting the ice hockey rink or tee time in the warmer months.
Vincent Lescaut
Business Development Manager - Architects & Engineers (Canada)
Based out of Quebec, Vincent has worked in the security industry for 27 years where he excels at developing and growing business relationships. A self described epicurean, when he goes on vacation he enjoys the culture and the architecture, but especially the food and drink. To support this, he’s recently taken to walking, jogging, and cross-country skiing. He also loves football (soccer to some!) and American Football.
Neil Woolley
Regional Sales Manager (West & South Australia)
Originally from New Zealand, Neil began his career as a fire technician before shifting focus to security and access control. He moved to Perth in 1999 where he quickly learned how far Western Australia is from anywhere else, but he loves the extended summers. He has a passion for the great outdoors, especially fishing, and spending time around a campfire with friends and family. Introduced to the world of flat whites and lattes over 20 years ago, he is also now a self confessed coffee devotee.
Matthew Trofa
Regional Sales Manager (Victoria & Tasmania)
Matthew’s passion for technology and how it can improve both security and operational outcomes for end users, was behind him choosing a career in the electronic security industry over 13 years ago. His lengthy experience within this space has allowed him to develop an ability to effectively solve various challenges for end users, and he is eager to share his learnings with security integrators. Raised in the southeast suburbs of Melbourne, he enjoys AFL, cricket, and getting out in nature.
Jason Ting
Regional Sales Manager (Victoria & Tasmania)
With over 15 years in the electronic security industry, Jason has cultivated a deep passion for technology and innovative solutions. Known for a customer-centric approach, he enjoys building lasting relationships and tailoring solutions to meet clients’ unique needs. Outside of work, Jason is an outdoor enthusiast – you’ll often find him out camping, searching for the best fishing spots, and exploring the great outdoors of Australia. Above all, his greatest joy is spending quality time with family.
Phillip Perry
Regional Sales Manager (New South Wales & ACT)
Living and working in Sydney, Phillip has spent over 30 years in the electronic security industry in a variety of roles and technology specialties. Impressed by ICT’s portfolio, Phillip has been eager to jump on board for a while and looks forward to developing strong relationships with existing and new customers. When not working, you’ll find Phillip training the L2 Rugby League and spending time with his grandkids.
Aidan Simons
Regional Sales Manager (New Zealand)
Aidan started out in the events and entertainment industry as an audio and lighting engineer, before discovering his passion for technology and moving into sales within the security industry. He enjoys working with installers and their customers to solve problems and find solutions across a broad range of verticals. He's always up for a challenge and is looking forward to the next stage of his journey, with ICT. Outside of work, you'll can find Aidan out on the water - fishing and scuba diving, playing music in bands, or out for adventures with his wife and son.
Andy Lee
Head of Sales Operations
Andy has a background in category/product management in the retail space. With a great understanding of how to manage and promote products from a customer standpoint, he brings valuable insight to the sales team. Outside of work you'll likely find him running around on the hockey turf, knocking down pins at a bowling alley, or taking his car apart and hoping he can put it back together. When it comes to relaxation, Andy is often in front of a PC playing games or in front of a TV watching the Lakers, where he often finds one of his four cats on his lap.
Ronald Goolcharan
Inside Sales Representative (Canada)
Originally from Trinidad and Tobago, but now residing in Canada, Ronald has spent 15 years in the security industry, and continues to love all aspects of its continued growth. An explorer at heart, he loves being outdoors, taking long drives, and discovering new places (and Canada has LOTS of places to discover!). He’s super excited to join the spirited ICT family, and to be working alongside new colleagues, as we learn and grow together.
Lisa Jantke
Business Development Representative (Australia)
Lisa has worked in customer service for more than 15 years, covering a range of clients and industries from printing and packaging industries, to supporting mental health professionals. Outside of work, she enjoys gardening, four wheel driving, and camping around Australia.
Heads of Department
Julian Franczyk
Customer Operations Manager
Julian has had the pleasure of helping customers across a variety of roles in his career. Before joining the team at ICT, he spent 7 years establishing the support team and order fulfillment for a smart-home sensor company. He is excited to make sure that our customers have a great experience adding ICT products to their properties. Outside of the office, he enjoys spending time with his young family, and several of the classic Colorado pastimes such as riding mountain bikes, floating rivers, and skiing.
Derick Sherwood
Technical Support Manager
Derick has an extensive electrical background, and previously specialized in automation & lighting systems. He has more than 16 years of experience in technical service and brings a wealth of knowledge to the support team. Married with two sports-mad teenagers, he spends a lot of time providing a ‘taxi’ service to their sports events. He still plays club hockey and is a member of ICT’s summer hockey team. He loves to travel, and can’t think of anything more enjoyable than lying by the pool with a good book in sunny Fiji.
Jaemyn Kinney
National Technical Manager
Now based out of our Melbourne office, Jaemyn has been in the security industry for over 10 years, starting as guard before taking on a technician role in 2015 – so he has plenty of practical experience when it comes to tech support. Raised in a small NZ town, he holds a black belt and used to teach Shotokan karate. Not a fan of the sun, he prefers to spend his time indoors further developing his interests in technology, networking, and gaming.
Daniel Lipscomb
Technical Support Manager
Daniel is part of the US Technical Support team, where he enjoys sharing his wealth of technical expertize with our customers. He describes his guilty pleasure as new technology, be it phones, PCs or TVs. Daniel also loves camping and back-packing in the mountains (which are perfect pastimes when located in Denver, Colorado) and seeing live bands at concerts. Unfortunately, he and his wife Rebecca will be far too busy for these pursuits following the arrival of their second child. They are also very very tired...
