Our Locations
Melbourne, Australia
Our dedicated Australian team provides local training, sales support, warehousing, and dispatch services for the Asia-Pacific region.
Unit 8 / 39 Howley's Road
Notting Hill, VIC 3168
Australia
+61 3 906 86363
Toll Free: 1800 ICT 111 (1800 428 111)
Our Asia Pacific team delivers expert support and solutions across Australia, New Zealand, and Asia. Drawing on decades of combined experience in physical security and access control, our local specialists understand your security challenges and unique requirements. Our sales and technical support teams work closely with system integrators, consultants, and end users to design, implement, and maintain access control systems that protect everything from corporate headquarters to critical infrastructure.
We're committed to delivering access control solutions that address the unique challenges of each market we serve. Our dedicated team works tirelessly to ensure our customers' success by providing responsive, knowledgeable support. We prioritize our customers' needs and empower our team to innovate with an open security and smart building platform. By simplifying building security and partnering with our customers, we create smarter, safer spaces where innovation and reliability drive success."
- Ben Italiano, Vice President & General Manager
Meet the Local Team
Matthew Trofa
National Sales Manager (Australia)
Matthew's passion for technology and how it can improve both security and operational outcomes for end users, was behind him choosing a career in the electronic security industry over 13 years ago. His lengthy experience within this space has allowed him to develop an ability to effectively solve various challenges for end users, and he is eager to share his learnings with security integrators. Raised in the southeast suburbs of Melbourne, he enjoys AFL, cricket, and getting out in nature.
Neil Woolley
Regional Sales Manager (West & South Australia)
Originally from New Zealand, Neil began his career as a fire technician before shifting focus to security and access control. He moved to Perth in 1999 where he quickly learned how far Western Australia is from anywhere else, but he loves the extended summers. He has a passion for the great outdoors, especially fishing, and spending time around a campfire with friends and family. Introduced to the world of flat whites and lattes over 20 years ago, he is also now a self confessed coffee devotee.
Stephen Thompson
Regional Sales Manager (Queensland & Northern Territories)
Based on Brisbane's north side, Stephen embraces the Sunshine State lifestyle. With a background in the military, he brings a disciplined and solution-focused approach to help deliver security strategies that meet customer's unique needs. An avid camper and gold prospector, Stephen's passionate about exploring the great outdoors. He's also deeply committed to a remarkable mission – the ongoing search for the missing aircraft VH-MDX, last seen in 1981.
Dennis Mavropoulos
National Business Development & Account Manager (Australia)
Dennis started his career in the electronics manufacturing industry before moving into the security field, where he has spent over 13 years. During that time, he's developed experience in customer success, business development, strategic account management, and is passionate about supporting clients and partners to achieve their goals. Born and raised in Melbourne, he stays active through running and playing sports, enjoys spending time outdoors, and values quality time with family.
Lisa Jantke
Business Development Representative (Australia)
Lisa has worked in customer service for more than 15 years, covering a range of clients and industries from printing and packaging industries, to supporting mental health professionals. Outside of work, she enjoys gardening, four wheel driving, and camping around Australia.
Jacky Chow
Director of Sales (Asia)
Jacky is based out of Hong Kong and has worked in the physical security, building management, and HVAC industry for more than 20 years. He has held senior roles with some of the top vendors, and developed and managed channel partners and key account customers across Asia. He holds a Bachelor of Mechanical Engineering and speaks fluent Cantonese, English, and Mandarin. Outside of work, he describes himself as an audiophile and big Lego fan – with a good collection of antique audio system equipment and discontinued Lego sets.
Aidan Simons
National Sales Manager (New Zealand)
Aidan started out in the events and entertainment industry as an audio and lighting engineer, before discovering his passion for technology and moving into sales within the security industry. He enjoys working with installers and their customers to solve problems and find solutions across a broad range of verticals. He's always up for a challenge and is looking forward to the next stage of his journey, with ICT. Outside of work, you'll can find Aidan out on the water - fishing and scuba diving, playing music in bands, or out for adventures with his wife and sons.
Mario Cannon
Regional Sales Manager (New Zealand)
Mario has been in the security and automation industry for over 10 years. Before joining ICT, he spent 3 years running his own security and CCTV installation business, so brings plenty of real world and practical experience to the team. Outside of work, he's a proud dad of two lovely girls, a devoted coffee and donut enthusiast, and – much to his wife's concern – a serial hobbyist.
Andy Lee
Head of Sales Operations
Andy has a background in category/product management in the retail space. With a great understanding of how to manage and promote products from a customer standpoint, he brings valuable insight to the sales team. Outside of work you'll likely find him running around on the hockey turf, knocking down pins at a bowling alley, or taking his car apart and hoping he can put it back together. When it comes to relaxation, Andy is often in front of a PC playing games or in front of a TV watching the Lakers, where he often finds one of his four cats on his lap.
Jaemyn Kinney
National Technical Manager
Now based out of our Melbourne office, Jaemyn has been in the security industry for over 10 years, starting as guard before taking on a technician role in 2015 – so he has plenty of practical experience when it comes to tech support. Raised in a small NZ town, he holds a black belt and used to teach Shotokan karate. Not a fan of the sun, he prefers to spend his time indoors further developing his interests in technology, networking, and gaming.
Derick Sherwood
Technical Support Manager
Derick has an extensive electrical background, and previously specialized in automation & lighting systems. He has more than 16 years of experience in technical service and brings a wealth of knowledge to the support team. Married with two sports-mad teenagers, he spends a lot of time providing a 'taxi' service to their sports events. He still plays club hockey and is a member of ICT's summer hockey team. He loves to travel, and can't think of anything more enjoyable than lying by the pool with a good book in sunny Fiji.
Lee Densem
Regional Marketing Manager (APAC)
Lee is a seasoned marketing, content, and communications professional with almost 20 years' experience across the security, media, and music industries. Based in Auckland, he combines his creativity with strategic insight to help ICT and their customers succeed. With a young family, his life is filled with kids' sports, trips to the zoo, and sneaking in the odd craft beer and concert when he can find the time.
ICT Around the World
ICT products are installed in more than 50 countries and supported by a network of international offices, certified installation professionals, and distributors.
Auckland, New Zealand
Our global headquarters in Auckland, New Zealand houses 250+ staff across research and development, engineering, marketing and communications, product and warehouse management, production, quality assurance and control, and customer-facing service operations.
Physical Address
4 John Glenn Ave
Rosedale, Auckland 0632
New Zealand
+64 9 476 7124
Toll Free: 0800 ICT 111 (0800 428 111)
Postal Address
PO Box 302340
North Harbour
Auckland 0751
New Zealand
Denver, USA
Home to our US team, our Denver operation caters to our United States and Central and South American customers with local customer support, technical assistance, facilitated training, warehouse services, and card encoding.
6281 S Racine Cir, Suite 200
Centennial, CO 80111
United States of America
720 442 0767
Toll Free: 855 ICT 9111 (855 428 9111)
Toronto, Canada
A full-service operation offering customer support, technical assistance, training, and country-wide warehouse distribution for our Canadian customers.
6750 Langstaff Road, Unit 7
Vaughan, Ontario, L4H 5K2
Canada
+1 647 724 3428
Toll Free: 844 ICT 9111 (844 428 9111)
Dubai, United Arab Emirates
Our satellite operation in Dubai provides technical support, sales, and distribution services for the growing Middle East market.
4th Floor, C-D Wing
Dubai Silicon Oasis Headquarters Building
PO Box: 341041
Dubai, UAE
+971 4 372 4659
Europe, Middle East, and Africa
Our growing multi-lingual team across Europe, the Middle East, and Africa provides local technical support, sales, and distribution services from our EMEA operations.
Contact Us
Hong Kong, Asia
Our Hong Kong satellite operation offers technical support and training in English and Mandarin for the Asia market.
Contact Us