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Our Locations

Melbourne, Australia

A fully staffed and supported operation near the shores of Port Phillip, ICT Australia is home to a dedicated team of sales experts, technical, and customer support staff. Facilitated and online training is managed locally by certified trainers, and with regional sales managers providing on-site sales support, all ICT projects are well handled. Warehousing and dispatch are coordinated locally, catering to the needs of installers around the country.

Unit 8 / 39 Howley's Road
Notting Hill
VIC 3168
Australia

Phone: +61 3 906 86363
Toll Free: 1800 ICT 111 (1800 428 111)

Our Asia Pacific team delivers expert support and solutions across Australia, New Zealand, and Asia. Drawing on decades of combined experience in physical security and access control, our local specialists understand your security challenges and unique requirements. Our sales and technical support teams work closely with system integrators, consultants, and end users to design, implement, and maintain access control systems that protect everything from corporate headquarters to critical infrastructure. 

We're committed to delivering access control solutions that address the unique challenges of each market we serve. Our dedicated team works tirelessly to ensure our customers' success by providing responsive, knowledgeable support. We prioritize our customers' needs and empower our team to innovate with an open security and smart building platform. By simplifying building security and partnering with our customers, we create smarter, safer spaces where innovation and reliability drive success."

- Ben Italiano, General Manager

Meet the Local Team

Matthew Trofa

Matthew Trofa

National Sales Manager (Australia)

Matthew’s passion for technology and how it can improve both security and operational outcomes for end users, was behind him choosing a career in the electronic security industry over 13 years ago. His lengthy experience within this space has allowed him to develop an ability to effectively solve various challenges for end users, and he is eager to share his learnings with security integrators. Raised in the southeast suburbs of Melbourne, he enjoys AFL, cricket, and getting out in nature.

Neil Woolley

Neil Woolley

Regional Sales Manager (West & South Australia)

Originally from New Zealand, Neil began his career as a fire technician before shifting focus to security and access control. He moved to Perth in 1999 where he quickly learned how far Western Australia is from anywhere else, but he loves the extended summers. He has a passion for the great outdoors, especially fishing, and spending time around a campfire with friends and family. Introduced to the world of flat whites and lattes over 20 years ago, he is also now a self confessed coffee devotee.

Stephen Thompson

Stephen Thompson

Regional Sales Manager (Queensland & Northern Territories)

Based on Brisbane’s north side, Stephen embraces the Sunshine State lifestyle. With a background in the military, he brings a disciplined and solution-focused approach to help deliver security strategies that meet customer's unique needs. An avid camper and gold prospector, Stephen's passionate about exploring the great outdoors. He's also deeply committed to a remarkable mission – the ongoing search for the missing aircraft VH-MDX, last seen in 1981.

Phillip Perry

Phillip Perry

Regional Sales Manager (New South Wales & ACT)

Based in Sydney, Phillip has spent over 30 years in the electronic security industry in a variety of National and Global roles within the security and technology space. Phillip joined ICT as he was impressed by ICT’s portfolio and looks forward to developing strong relationships with existing and new customers. When not working, you’ll find Phillip involved with local Rugby League or spending time with his grandkids.

Lisa Jantke

Lisa Jantke

Business Development Representative (Australia)

Lisa has worked in customer service for more than 15 years, covering a range of clients and industries from printing and packaging industries, to supporting mental health professionals. Outside of work, she enjoys gardening, four wheel driving, and camping around Australia.

Jacky Chow

Jacky Chow

Director of Sales (Asia)

Jacky is based out of Hong Kong and has worked in the physical security, building management, and HVAC industry for more than 20 years. He has held senior roles with some of the top vendors, and developed and managed channel partners and key account customers across Asia. He holds a Bachelor of Mechanical Engineering and speaks fluent Cantonese, English, and Mandarin. Outside of work, he describes himself as an audiophile and big Lego fan – with a good collection of antique audio system equipment and discontinued Lego sets.

Aidan Simons

Aidan Simons

National Sales Manager (New Zealand)

Aidan started out in the events and entertainment industry as an audio and lighting engineer, before discovering his passion for technology and moving into sales within the security industry. He enjoys working with installers and their customers to solve problems and find solutions across a broad range of verticals. He's always up for a challenge and is looking forward to the next stage of his journey, with ICT. Outside of work, you'll can find Aidan out on the water - fishing and scuba diving, playing music in bands, or out for adventures with his wife and son.

Mario Cannon

Regional Sales Manager (New Zealand)

Mario has been in the security and automation industry for over 10 years. Before joining ICT, he spent 3 years running his own security and CCTV installation business, so brings plenty of real world and practical experience to the team. Outside of work, he’s a proud dad of two lovely girls, a devoted coffee and donut enthusiast, and – much to his wife’s concern – a serial hobbyist.

Andy Lee

Andy Lee

Head of Sales Operations

Andy has a background in category/product management in the retail space. With a great understanding of how to manage and promote products from a customer standpoint, he brings valuable insight to the sales team. Outside of work you'll likely find him running around on the hockey turf, knocking down pins at a bowling alley, or taking his car apart and hoping he can put it back together. When it comes to relaxation, Andy is often in front of a PC playing games or in front of a TV watching the Lakers, where he often finds one of his four cats on his lap.

Jaemyn Kinney

Jaemyn Kinney

National Technical Manager

Now based out of our Melbourne office, Jaemyn has been in the security industry for over 10 years, starting as guard before taking on a technician role in 2015 – so he has plenty of practical experience when it comes to tech support. Raised in a small NZ town, he holds a black belt and used to teach Shotokan karate. Not a fan of the sun, he prefers to spend his time indoors further developing his interests in technology, networking, and gaming.

Derick Sherwood

Derick Sherwood

Technical Support Manager

Derick has an extensive electrical background, and previously specialized in automation & lighting systems. He has more than 16 years of experience in technical service and brings a wealth of knowledge to the support team. Married with two sports-mad teenagers, he spends a lot of time providing a ‘taxi’ service to their sports events. He still plays club hockey and is a member of ICT’s summer hockey team. He loves to travel, and can’t think of anything more enjoyable than lying by the pool with a good book in sunny Fiji.

ICT Around the World

ICT products are installed in more than 50 countries and supported by a network of international offices, certified installation professionals, and distributors.  

Auckland, New Zealand

Our global headquarters, research and development (R&D) hub, and manufacturing facility are all located in one state-of-the-art building. This office is also home to regional customer service, technical support, sales, and administrative teams. Facilitated training courses are also available from our headquarters in addition to the online training modules.

More than 250 staff call our headquarters home, with our on-site manufacturing facility ensuring all of our products subjected to rigorous testing and stringent quality control measures.

Physical Address:

4 John Glenn Ave
Rosedale
Auckland 0632
New Zealand

Phone: +64 9 476 7124
Toll Free: 0800 ICT 111 (0800 428 111)

Postal Address:

PO Box 302340
North Harbour 
Auckland 0751
New Zealand

Denver, USA

Home to our US team, our Denver operation caters to our United States and Central and South American customers. Local customer support, technical assistance, and facilitated training is coordinated from Denver. We also operate a fully stocked warehouse and offer local card encoding to ensure a quick turnaround for all project requirements. Customers are supported by a team of Regional Sales Managers who cater to our partners across the region.

6281 S Racine Cir
Suite 200
Centennial
CO 80111
United States of America

Phone: 720 442 0767
Toll Free: 855 ICT 9111 (855 428 9111)

Toronto, Canada

In conjunction with our master distributor Inaxsys, ICT’s Toronto office caters to our Canadian customer base. Conveniently located near the international airport and the great Lake Ontario, this full-service operation includes local customer support, technical assistance, and training. Sales support and specialized sales and project management are provided by our country manager and regional sales manager. A fully stocked warehouse serves as a hub for product distributed country-wide.

6750 Langstaff Road, Unit 7
Vaughan
Ontario
L4H 5K2
Canada

Phone: +1 647 724 3428
Toll Free: 844 ICT 9111 (844 428 9111)

Dubai, United Arab Emirates

A satellite operation, our Dubai office caters to customers in the Middle East. Specialized sales support and project management are provided by our regional sales director, with technical support and stock warehousing catered for through the wider EMEA team and a network of distribution partners. 

4th Floor, C-D Wing
Dubai Silicon Oasis Headquarters Building
PO Box: 341041
Dubai, United Arab Emirates

Phone: +971 4 372 4659

Discover how an ICT solution can benefit your organization