The ICT Partner Program celebrates shared success by supporting partner growth and rewarding dedication to ICT products and services.
The ICT Partner Program
Exclusive benefits designed for your success
How ICT Partners Achieve Success
The ICT Partner Program is built on the foundation of shared success, supporting partner growth, and recognizing the dedication of partners who champion ICT products and services. Partner Program members gain access to a range of benefits and resources that not only recognize their dedication but allows them to deliver exceptional value to customers, giving them a competitive edge.
The ICT Partner Program is currently only available for integration partners in the United States, Canada, Australia and New Zealand.
Your success, rewarded
The program recognizes the success of integration partners by providing a range of exclusive benefits and rewards. Currently available to partners in Australia and New Zealand, these tier-specific incentives are designed to help partners grow their business success and strengthen their ongoing commitment to ICT.
All new integrators will be automatically enrolled in the Partner Program after successfully completing the Protege GX onboarding process and fulfilling the prerequisite of having two current certified Level 1 Protege GX installers in direct employment. To remain in the program, partners must meet an annual spend requirement.
Partner Program Tiers
The program features four distinct tiers—Bronze, Silver, Gold, and Platinum—each providing unique benefits and rewards. Members unlock greater rewards and exclusive privileges as they progress through the tiers.
Partner Program Benefits
All Partner Program members will have exclusive access to the following:
Purchasing of Protege GX
You will be authorized to purchase and install Protege GX, ICT’s flagship enterprise security system. This creates a high standard and level of trust in Protege GX installations.
Standard technical support of Protege GX*
Access to Protege GX firmware and technical support for Protege GX sites is only available to certified Protege GX technicians who are employed by a company who is part of the ICT Partner Program.
Early access**
You may be invited to participate in exclusive beta testing programs, offering integrators the chance to stay at the forefront of upcoming products and features.
Extended DIN Products warranty
Receive an extended 5 year warranty on the purchase of all ICT DIN Rail hardware products, provided that they maintain ICT Partner Program membership for the 5 year period.
Quarterly sales account review
Receive a quarterly tailored account review to see how you are tracking with your dedicated Regional Sales Manager.
Promotional activities
Gain access to exclusive promotional opportunities designed to elevate your partner business.
ICT exclusive dealer event invitations
Receive invitations to annual dealer appreciation networking events held in Australia and New Zealand which provide an opportunity to connect with industry peers, connect with the wider ICT team, and celebrate partner success.
Tier Dependent Benefits
Access to the following exclusive benefits will depend on the partner’s tier placement:
Priority technical support*
Get access to ICT's senior technical support team. Email inquiries, support tickets, and voicemails are given top priority, ensuring faster and more efficient resolutions.
Discounting structures
Get access to exclusive discounting structures tailored to membership tier level. Advancing to higher tiers unlocks eligibility for increased discount rates.
Merchandise
Get exclusive access to a collection of ICT branded merchandise for promotional purposes.
Customer Advisory Board**
Select Gold and Platinum Partners will have the exciting opportunity to be invited to join the ICT Customer Advisory Board (CAB).
Co-branded opportunities
Opportunities which could involve co-branded PowerPoint presentations, potential for case studies, collaborative LinkedIn posts, co-branded articles featuring integrators, and features in ICT publications.
Certified Protege GX Installer (Level 1) Training Vouchers***
Get access to vouchers for the Certified Protege GX Installer (Level 1) Training. This training equips technicians with essential skills, and supports professional growth.
Regional leadership team
An exclusive opportunity to sit down with the ICT regional leadership team to share your insights, discuss your business goals, and gain valuable advice directly from industry leaders
Participation in installer of the month awards
Each month, ICT will select an integrator from qualifying members in Australia and New Zealand. The winner will receive acknowledgement and gain exciting opportunities, which could include co-branded campaigns, a feature on ICT’s LinkedIn page, and potential publication features.
Annual Tier Overview
| Bronze Partner | Silver Partner | Gold Partner | Platinum Partner | ||
| Marketing & Sales | Discount | Contact your local ICT Regional Sales Manager | |||
| Co-branded Marketing Opportunities | ● | ● | |||
| Participation In Installer of the Month Award | ● | ● | ● | ||
| Invitation to Annual Customer Event | ● | ● | ● | ● | |
| Quarterly Sales Account Reviews | ● | ● | ● | ● | |
| Regional Leadership Dinner (Annual) | ● | ||||
| Promotional Merchandise | ● | ● | |||
| Support | *Technical Support | ● | ● | ● | ● |
| *Priority Technical Support | ● | ||||
| Product | Purchasing of Protege GX | ● | ● | ● | ● |
| 5-year Extended DIN Products Warranty | ● | ● | ● | ● | |
| Exclusive Promotional Offers | ● | ● | ● | ● | |
| **Early Access | ● | ● | ● | ● | |
| Training | ***Protege GX Training Vouchers | 2 | 3 | 4 | |
| Strategic Partnership | **Customer Advisory Board | ● | ● | ||
*For products that have an Annual Care Plan (ACP), support and extended warranties for these products will only be provided should the ACP be up to date and valid.
**Invitation only
***Vouchers are valid for the Certified Protege GX Installer (Level 1) Training, not including the demo kit. Valid for either facilitated (face-to-face), or online training. Partners who choose to attend facilitated training must travel to the course location at their own expense. Training vouchers do not accumulate when partners advance tiers within the same calendar year. For example, advancing from Silver to Gold unlocks 1 additional training voucher, not an extra 3.
Entry requirements
| Bronze Partner | Silver Partner | Gold Partner | Platinum Partner | |
| Annual Spend | Contact your local ICT Regional Sales Manager | |||
| Minimum Number Protege GX Certified Technicians | 2 | 2 | 2 | 2 |
Why Partner with ICT?
Solutions that make security easy
Support that has your back
Open technology for limitless possibilities
Frequently Asked Questions
What is the purpose of the ICT Partner Program?
Can I promote my participation in the program?
We encourage all members to proudly showcase their involvement in the ICT Partner Program. To support this, members will be provided with an exclusive tier-level badge to feature on their websites. This badge symbolizes commitment to certification, training, and a trusted, high level partnership with ICT.
Where can I find more details on eligibility and benefits?
Download our ICT Partner Program Handbook now to uncover all the details about eligibility, rewards, and exclusive benefits.
Where is the ICT Partner Program currently available?
At this point in time, the ICT Partner Program is exclusively available to integrators in Australia and New Zealand, with plans to expand in other regions in the future.
What will happen to the IDN program once the Partner Program launches?
The ICT Partner Program is packed with exciting benefits and exclusive discounts designed to support your success like never before. With the official launch of the Partner Program on February 1, 2026 the ICT Dealer Network (IDN) in Australia and New Zealand will be discontinued. We see the new Partner Program as an exciting opportunity to further elevate your partnership with ICT and offer even more rewards and benefits.
Your Feedback is Important
Do you have feedback or questions on the ICT Partner Program? Please take a moment to let us know here.
