Meet the people behind the name
Building and supporting the best products in the industry can’t be done without the best team. Every one of our team members brings a unique set of skills and experience to the company and while we may be a very diverse bunch, we all share the same passion and enthusiasm for creating groundbreaking products that meet your needs.
The people that work at ICT share our values and our vision for the industry. Together we provide exceptional products, service, support and direction.
From the very beginning, placing the customer at the center of every interaction has helped us develop not only a world class product offering, but a level of customer support that is genuine and appreciated by our customers. Meet the team that are more than just the brains of the operation, they are the heart of it.
Country Manager (Canada)
Having spent the last 22 years in the physical security industry in roles ranging from technical support, field sales and marketing, Pat has a deep understanding when it comes to providing guidance on a comprehensive security solution. His expertise encompasses intrusion detection, access control, video surveillance and distributed audio systems. He has long had a passion for access control since it always seems to ‘open doors’ to new and exciting integration challenges. In his spare time, Pat enjoys watching Formula 1 racing, cycling, and running.
Director of Sales (USA)
With almost 15 years of experience in the security industry John King has done it all from installation, service, sales, and management. John spends most of his time away from the office trying to keep his four boys under control. When he and wife Nicole have time to themselves, they enjoy boating, watching football (GO PACK GO!!), snowboarding, ice fishing, snowmobiling, and riding motorcycles. John is also a veteran of the US Air Force.
Director of Sales (EMEA)
Jon is based out of Denmark and has worked in the security industry for more than 25 years. With a BSC in electronic engineering and an MBA from the Copenhagen business school, he brings with him a wealth of knowledge and experience. As a qualified electrician, Jon has the practical skillset to add value to the growing number of ICT certified integrators operating across the region. He is very down to earth and enjoys building and renovating things, although it is golf that takes up most of his free time - you’ll often find him on a golf course whenever time and the Scandinavian weather allows.
Director of Sales (Asia)
Jacky is based out of Hong Kong and has worked in the physical security, building management, and HVAC industry for more than 20 years. He has held senior roles with some of the top vendors, and developed and managed channel partners and key account customers across Asia. He holds a Bachelor of Mechanical Engineering and speaks fluent Cantonese, English, and Mandarin. Outside of work, he describes himself as an audiophile and big Lego fan – with a good collection of antique audio system equipment and discontinued Lego sets.
Director of Sales (Australia)
Bill has more than 20 years’ experience within the telecommunications and security industry and has an extensive network of contacts and knowledge of the industries within the ANZ region. When not at work, he enjoys racing cars, riding motorcycles, and watching Formula One. He’s a keen basketball player who also coaches his daughters’ basketball team, a health and wellness coach, and volunteers at a men’s mental health support group. Married with two children, Bill enjoys travelling with the family.
Regional Sales Manager (USA - North East & Ohio Valley)
Ed has been in the security industry for more than ten years and has held roles as a technician and, more recently, as a consultant. Married with two very active boys that keep him on his toes, when he’s not working, Ed enjoys attending his kids sporting events, boy scout events, school events. Ed is a lifelong Boston sports fan, supporting the Red Sox, Patriots, and the Bruins. He is also an avid hockey player, enjoys riding motorcycles, and tries to fit in time at the gym when he can. With a passion for technology and exceeding customer expectations, he is always striving to improve customer relationships.
Regional Sales Manager (Canada)
Dale has worked at every level of the security industry – as a manufacturer, distributor, consultant, integrator, and end user. He has 12 years’ experience in security sales and 6 years of branded and OEM sales. Outside of work, he enjoys spending time with friends and family and can be found most weekends visiting his cottage in Sauble Beach. He also likes to read, and watch sports and movies.
Regional Sales Manager (USA - Western States)
Originally from Upstate New York, Miranda followed her family and moved to Colorado six years ago. She has a passion for product sales and has been in the sales industry for more than 8 years, starting out in retail before transitioning into consumer goods and electronics sales. Outside of work she enjoys sculpt yoga, cooking, gardening, knitting, and traveling. Her favorite place to travel to is Napa Valley in California, and she plans a trip every year with her friends where they visit their favorite wineries and restaurants. She also has a chunky white French bulldog named Fronk who is her partner in crime, traveling everywhere she does.
Regional Sales Manager (USA - Southern States)
Based out of Florida, Scott brings over 15 years of sales experience from technical, industrial and healthcare environments, and is looking forward to bringing his expertise and technical skills to further service and develop the ICT customer base in his region. Married and with a son in college, he enjoys all sport, but especially college football. He also enjoys traveling, boating, fishing, cycling, and spending time with his family.
Regional Sales Manager (New Zealand)
Shaun has a very unique trait - he has worked in every department at ICT. His history with us has seen him hold roles in production, tech support, and R&D, before moving into sales where his depth of company experience, product knowledge, and outstanding interpersonal skills are a true asset. He was a craft baker in Wellington for 7 years and did his apprenticeship in a pretzel factory. Outside of work, he enjoys outdoor pursuits such as mountain biking, trail running and scuba diving, and enjoys a busy homelife with his partner and twin girls.
Regional Sales Manager (West & South Australia)
Dave has worked in the security industry for over 25 years and previously ran a successful electronic security and locksmith business. Responsible for more than 150 Protege installations over the years, he has developed a strong relationship with ICT from the beginning and looks forward to sharing his experience with others. A firm believer that customer satisfaction equals success, he is always willing to go the extra distance to help customers achieve their goals. When not at work, Dave enjoys, kiteboarding, wakeboarding, and V8 Supercars.
Regional Sales Manager (Queensland & Northern Territories)
Claus is a former Security Consultant and is based out of Brisbane. He brings more than 15 years of experience in the security industry with extensive experience in the design and deployment of integrated technical solutions. Claus has worked throughout Europe, North America, Asia, and Australia, where he has delivered complex projects into the custodial & justice, transportation & aviation, mining, infrastructure, financial, commercial and government sectors. When not working, Claus is a keen scuba diver and enjoys working on his beloved 4x4.
Heads of Department
James has more than 12 years' experience in marketing and has worked with a range of leading brands that include FUSION, Ideal Electrical Suppliers, Volkswagen and Audi. James lives and breathes technology, innovation and creativity. With a young family you will typically find James and his kids exploring, riding bikes or adding an extension to the tree house. With a love of rugby, motorsport, fishing and the outdoors, the weekends are always full of excitement.
Customer Services Manager
Tu has been working with people since he was 15. He holds a degree in Marketing and Management and - like many kiwis - has spent time working overseas, including teaching English in Korea, Japan and Poland, and coaching hockey in Northern Ireland. He enjoys seeing 'problem' students get interested in his classes and achieve more than they thought possible. Outside of work, Tu likes Korean fried chicken, people, nature, and travel. Not necessarily in that order. Tu also won a gold medal at the first NZ, Australia, and Japan karate competition.
Technical Support Manager
Daniel is part of the US Technical Support team, where he enjoys sharing his wealth of technical expertize with our customers. He describes his guilty pleasure as new technology, be it phones, PCs or TVs. Daniel also loves camping and back-packing in the mountains (which are perfect pastimes when located in Denver, Colorado) and seeing live bands at concerts. Unfortunately, he and his wife Rebecca will be far too busy for these pursuits following the arrival of their second child. They are also very very tired...
Technical Support Manager
Derick has an extensive electrical background, and previously specialized in automation & lighting systems. He has more than 16 years of experience in technical service and brings a wealth of knowledge to the support team. Married with two sports-mad teenagers, he spends a lot of time providing a ‘taxi’ service to their sports events. He still plays club hockey and is a member of ICT’s summer hockey team. He loves to travel, and can’t think of anything more enjoyable than lying by the pool with a good book in sunny Fiji.
Technical Training & Content Manager
Eric comes from a strong training background which includes both education and business information systems and he looks forward to using his skills to benefit ICT customers across the USA. An avid history and philosophy buff, he is also a fan of classic rock (his favorites are Led Zeppelin and The Grateful Dead) and played in a band for a short time. A Colorado resident for 11 years, Eric enjoys outdoor activities such as hiking and camping.