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Receptionist / Administrator

Location: Melbourne, Australia
Role Type: Permanent, Full-time

Be the welcoming face to both staff and customers!

We are looking for a friendly, flexible and outgoing all-rounder to manage a variety of key functions that keep our busy office humming.

This is a full-time role based in ICT's Melbourne office. You will have experience in general administration support and enjoy being the first port of call for wide-ranging queries.

The business is busy and ever evolving. Our ideal candidate needs to be flexible, open-minded and efficient to support the team.

This role encompasses administration, customer support, and coordination across the business.

Reception and Administration:
  • Greet visitors to ICT and assist as required with signing in using the ICT visitor management software
  • General office administration duties as required  
  • Collect, sort and distribute mail
  • Providing visitors with beverages / arrange refreshments
  • Ordering office supplies as needed
  • Arrange office catering for training / events
Customer Service:
  • Providing outstanding customer service to all customers by phone and email including:
  • Forwarding customer requests and queries to appropriate staff for resolution
  • Taking, progressing and monitoring customer orders, providing confirmation as required
  • Providing follow-up to ensure queries have been resolved
  • Communicating with customers throughout shipping process to ensure they are informed with orders, back orders, shipping timelines etc.
  • Processing returned goods as required
  • Communicating and issuing customer invoicing, accounts payable, overdue or received payments
  • Monitoring sales in-box and processing orders and responding to enquiries in a timely manner
  • Ensuring database / customer information is accurate and up to date as applicable
  • Assisting Sales team to onboard new customers

Successful applicants must be legally entitled to work in Australia, and will be asked to consent to background and medical pre-employment checks.

If you believe you fulfil the requirements above, please send your CV and covering letter describing the key attributes you would bring to this role to:

Are you ready to be part of ICT?